Help · Support

Contact & feedback

We read every message. Pick the option that fits — both open your default mail app with the right tag and a starter template.

Last updated: April 2026

Share an idea or feedbackOpens a pre-tagged email so we can sort it correctly. Tell us what's working, what's missing, and what you'd love to see next.Email · tagged [new feature request]Report a bugOpens a pre-tagged email with a short template. The more specific you can be, the faster we can fix it.Email · tagged [debug]

Or write to us directly at BlurBox@boxcreativestudio.com.

What to include in a bug report

The bug-report template above already prompts you for these, but in case you're writing from scratch, the most helpful reports include:

What you were trying to do— e.g. “I glued a BlurBox to a Chrome window and dragged the tab to a new window.”
What you expected to happen— e.g. “The BlurBox should follow the new window.”
What actually happened— e.g. “The BlurBox stayed on the old window and never moved.”
Your macOS version and Mac model — Apple menu → About This Mac.
BlurBox version— open BlurBox > About in the menu bar.
Screenshots or a screen recording if the issue is visual.

What to expect

We typically respond within two business days. During early access, we're paying close attention to every message — your feedback directly shapes what we build next.

Crash or freeze?If BlurBox crashed, macOS may have generated a crash report. To find it: open the Console app, click Crash Reports in the sidebar, and look for a recent BlurBox entry. Attach that to your bug report — it tells us exactly which line of code crashed.